Question 1

When and where can I pick up my pass?

Accepted Answer

Please check with your home mountain’s local ticket or season pass office.

Question 2

I’d like to talk with someone about my season pass. Who should I contact?

Accepted Answer

Please check with your home mountain’s local ticket or season pass office.

Question 3

Where can I buy my season pass online?

Accepted Answer

You can buy it right here, through this website!

Question 4

Can I have my pass mailed to me?

Accepted Answer

Yes! Simply select the “shipping” option at checkout.

Question 5

Do I still get the same benefits as opposed to paying all at once?

Accepted Answer

Yes. Enjoy all the benefits of being a season passholder while you’re paying for your pass.

Question 6

Does my season pass cost more this way?

Accepted Answer

No. In fact, your monthly payment could be less than the price of a lift ticket!

Question 7

Can I use the payment plan on anything else, like lodging, rentals or ski school?"

Accepted Answer

No. At this time, the payment plan is only an option to purchase season passes.

Question 8

Can I pay with cash or check?

Accepted Answer

At this time, we can only accept credit cards on the payment plan.

Question 9

How many months will it take to pay for my pass?

Accepted Answer

The number of payments – and the number of months – depends on when you purchase your season pass. All payments for the winter pass are complete on November 30, 2022, and all payments for the summer pass are complete on July 30, 2022.

Question 10

Can I buy two passes but have only one on the payment plan?

Accepted Answer

Only if you purchase them in separate transactions. Whether you’re buying a winter and a summer pass for yourself or two winter passes for two people in your family, if you select the payment plan, all products in your cart will be included on that plan.

Question 11

Do I have to wait until my pass is paid in full before I can use it?

Accepted Answer

No. As long as you are making the monthly payment, you can use the benefits anytime.

Question 12

Is there interest or a finance charge?

Accepted Answer

No. There is no interest when you choose to pay with the payment plan. Payments that are declined may be charged a $20 administrative fee per incident.

Question 13

My child turns 13 before next winter. Are they eligible for Power Kids?

Accepted Answer

The Power Kids pass is for kids ages 12 and younger at the time of purchase. As long as your kiddo is 12 when you register for the pass, you’re set.

Question 14

Will you ship my child’s Power Kids pass?

Accepted Answer

Sure! Just make sure you select the free shipping option when you pick up your pass.

Question 15

Does this pass come with any benefits like discounted hot chocolate?

Accepted Answer

No, this pass provides pure direct to lift access - skip the ticket window, you’ll have more time for skiing!

Question 16

Do I have to buy something to get a Power Kids pass?

Accepted Answer

Nope! There’s no strings attached - this pass is really and truly FREE.

Question 17

Do I need to show proof of age?

Accepted Answer

Yes. You’ll be asked to submit legal paperwork that proves your child’s age (most parents provide a copy of their child’s birth certificate).

Question 18

Will you ship my Super Senior pass?

Accepted Answer

Sure! Just make sure you select the free shipping option when you pick up your pass.

Question 19

Does this pass come with any benefits like discounted tickets or rentals?

Accepted Answer

No, this pass provides pure direct to lift access - skip the ticket window, you’ll have more time for skiing!

Question 20

Do I need to show proof of age?

Accepted Answer

Yes. You’ll be asked to submit legal paperwork that proves your age (like a copy of your driver’s license).

Question 21

I turn 75 later this year. Can I get this pass now?

Accepted Answer

The Super Senior pass is valid for guests ages 75 and older at the time of purchase. If you’re currently 74, you’ll need to wait until your birthday to receive this FREE pass.

Question 22

Season Pass Refunds

Accepted Answer

Season passes are non-refundable unless the Pass Refund Option is selected and paid for at the time of pass purchase. The cost for purchasing the Pass Refund Option is 5.5% of the pass purchase price. The cost of the plan is non-refundable and non-transferable.  REFUNDS WILL ONLY BE CONSIDERED FOR THE FOLLOWING REASONS:  1. INJURY/ILLNESS/DEATH: If you are unable to ski/snowboard due to injury or illness, we require a letter from your physician for a refund. In the case of a death, a copy of a certified death certificate will be required. 2. TRANSFER OF EMPLOYMENT: If you are moving a minimum of 300 miles away for employment, we require a letter from your employer for a refund. This includes deployment/transfers for active duty military. 3. PREGNANCY: If you are unable to ski due to pregnancy, a letter is required from your physician for a refund. 4. GOVERNMENT ORDERED CLOSURE: In the event the passholder’s home resort is closed as a result of a federal, state, or local executive order (as during the COVID-19 pandemic), a refund can be requested while the government order IS IN EFFECT. Home Resort is defined as the resort where you purchased your pass. HOW REFUNDS ARE CALCULATED:  Once the ticket or business office receives the refund request and required documentation (in writing), your refund amount will be calculated based on the following: • PRIOR TO SEASON OPENING: If you request a refund for a covered incident that occurs prior to the start of the season, you will be reimbursed 90% of the cost of your pass. If you purchased the summer pass option along with your winter pass, and you request a refund before the winter season begins, please note that any days the pass was used during the summer will be charged against your total refund amount. • IN SEASON (PRO-RATED): For covered incidents that occur after the winter or summer season begins, we will refund 90% of the cost of your pass less the current retail day rate for each of the days your pass was used. • REFUND REQUEST DEADLINE: The deadline to submit a refund request is February 28, 2023. Requests received after this date will not be considered. For guests who elect to participate in our pass payment plan, refunds will not be processed until the full amount of the pass product sale has been collected.  HOW TO SUBMIT A CLAIM:  Please present the required documentation to the ticket or business office at the resort where the pass was purchased.

Question 23

Passholder Rules

Accepted Answer

The following rules and conditions are the terms for all Pass use and purchases. By reading and acknowledging the same, the purchaser (herein after referred to as “Passholder”) agrees and accepts his/her contractual obligation. 1. This Pass shall remain the property of each involved Released Party ski area ( “Released Party” herein has the same meaning as in the applicable Winter, Summer and Biking Recreational Activities Warning, Assumption of Risk, Full Release of Liability and Indemnification Agreement acknowledged and signed in conjunction with these Passholder Rules) and is NOT TRANSFERABLE AND NON-REFUNDABLE. 2. If the pass is used by anyone other than the person named thereon, or, if there is misrepresentation of age or dependent status, it will result in termination of lift/pass privileges and/or prosecution under the applicable state statutes. The pass must be shown to the ticket checker or lift attendant prior to boarding any lift in winter or using any Recreational Activity in the summer. Refusal to comply will be considered misuse of the Pass and the Pass may be revoked without refund. Broken or scratched passes will not be accepted. If there is a notable change in your appearance (i.e., shaved head), you may be asked to return to the Ticket Office to have a new photo taken. Lost or stolen passes must be reported immediately to the Ticket Office of the involved ski area. A lost or stolen pass will be replaced one time only and A REPLACEMENT FEE will be charged. 3. DO NOT FORGET TO BRING YOUR PASS. If you do forget, you will be charged a fee for a daily replacement ticket at the applicable ski area rate. 4. No warranty is expressed or implied as to weather conditions, which can vary greatly and affect daily or seasonal operation. 5. Due to parking capacity limits, parking privileges at the ski area is not guaranteed to passholders. 6. The ski area operator shall have the right to confiscate or revoke the privileges conferred by the Pass where, in the sole judgment of its representative, the Passholder: 1) uses public vulgarity and/or threatening gestures towards ANY employee or guest; 2) enters into or skis in a “CLOSED” area; 3) acts in any manner that endangers or may endanger the safety of Participant or any other person; 4) violates the law; 5) provides ski lessons or related services for compensation without express authorization; 6) engages in misconduct , damages ski area property or creates a nuisance; 7) repeatedly or flagrantly fails to comply with the standards of skiing/riding in posted SLOW ZONES; or 8) uses the pass in a fraudulent manner. Such acts may also be prosecuted as a criminal offense. Other violations may be subject to Forest Service rules, and may involve fines and/or loss of privileges. 7. The Passholder AGREES TO READ and COMPLY WITH ALL RULES contained on SIGNAGE at the LOCATION of the ENTRY to each SKI LIFT and EACH RECREATIONAL ACTIVITY. The Passholder recognizes that HELMETS ARE REQUIRED on ziplines and HIGHLY RECOMMENDED for skiing, snowboarding, mountain biking and diggler riding and that the Passholder should consider wearing a helmet and body armor AT ALL TIMES while participating in these ACTIVITIES. The Passholder recognizes that when DOWNHILL BIKING AND DIGGLER RIDING, body armor is HIGHLY RECOMMENDED and Passholder should wear body armor AT ALL TIMES while participating. The Passholder understands and agrees that a helmet and/or body armor IS IN NO WAY A GUARANTEE OF SAFETY, and that no helmet or body armor can protect the wearer against all foreseeable impacts to the head and/or body, and that many of the events included in the ACTIVITY and other related activities can expose the user to forces that exceed the limits of protection provided by helmet and/or body armor. The Passholder also understands that the helmet and/or body armor DOES NOT GUARD AGAINST injury to the neck, spine, or any other part of the body, and that these limitations are INHERENT RISKS of the ACTIVITY. 8. ADDITIONAL AGREEMENT WHEN USING THE PASS IN COLORADO: Loading a lift while intoxicated, leaving the scene of a collision, of which you are involved, ducking boundary ropes or skiing or snowboarding in any closed areas are violations of Purgatory Resort’s regulations and Colorado Senate Bill 90-80. Such violations are a Class 2 petty offense and, upon conviction, may be punished by a FINE OF UP TO $1000. The above violations, as well as reckless or careless skiing or snowboarding and cutting lift lines, will result in the loss of your Pass without refund. 9. ADDITIONAL AGREEMENT WHEN USING THE PASS IN NEW MEXICO: All use of this Pass is subject to NMSA § 24-15-1 et seq. (the New Mexico Ski Safety Act) and may be subject to Code of Federal Regulations § 261 and The Skier Responsibility Ordinance of Taos County. 10. ADDITIONAL AGREEMENT WHEN USING THE PASS IN ARIZONA: All use of this Pass is subject to A.R.S. § 5-701 et seq. (2012). 11. ADDITIONAL AGREEMENT WHEN USING THE PASS IN UTAH: All use of this Pass is subject to the Utah Code Annotated 78B-401 et.seq. (the Utah Ski Safety Act). The Undersigned are advised that a person using any of the facilities of the ski area is considered a skier. The Undersigned acknowledge and understand the dangers and risks of skiing and understand that the Participant, as a “skier” under Utah law, ASSUMES ALL INHERENT DANGERS AND RISKS AND IS BARRED FROM MAKING ANY CLAIM OR RECOVERING FROM ANY SKI AREA OPERATOR FOR INJURIES RESULTING FROM INHERENT RISKS OF SKIING, as provided by the Utah Ski Safety Act. 12. The Passholder gives FULL PERMISSION for any Released Party to use ANY AUDIO OR VISUAL MATERIALS of the Passholder or any minor(s) taken at the resort, and release the use of any audio or visual materials taken, or on file, for any uses by the ski area, of Passholder or minor(s) for whom Passholder is responsible. Passholder understands that all said images and sound recordings shall constitute the property of the Released Party ski area, solely and completely. 13. The Passholder represents that he/she are in good health and there are no special problems associated with his/her participation in ANY ski area activities. The Passholder authorizes any RELEASED PARTY and/or their authorized personnel to call for medical care for the Passholder or to transport the Passholder to a medical facility or hospital if, in the opinion of such personnel, medical attention is needed. The Passholder agrees that upon his/her transport to any such medical facility or hospital that the RELEASED PARTY shall not have any further responsibility for the Passholder. Further, the Passholder agrees to pay all costs associated with such medical care and related transportation provided for the Passholder and shall indemnify and hold harmless all RELEASED PARTY from any costs incurred therein, or any claims arising therefrom. 14. Each involved ski area reserves the RIGHT TO REVOKE your Pass WITHOUT A REFUND for violation of any of the above rules and conditions. Any violation of the above rules may be subject to criminal penalties under applicable State and Federal laws.

Question 24

Does my season pass cost more this way?

Accepted Answer

No. In fact, your monthly payment could be less than the price of a lift ticket!

Question 25

Can I buy two passes but have only one on the payment plan?

Accepted Answer

Only if you purchase them in separate transactions. Whether you’re buying a winter and a summer pass for yourself or two winter passes for two people in your family, if you select the payment plan, all products in your cart will be included on that plan.

Question 26

Do I have to wait until my pass is paid in full before I can use it?

Accepted Answer

No. As long as you are making the monthly payment, you can use the benefits anytime.

Question 27

How many months will it take to pay for my pass?

Accepted Answer

The number of payments – and the number of months – depends on when you purchase your season pass. All payments for the winter pass are complete on November 30, 2021, and all payments for the summer pass are complete on July 30, 2021.

Question 28

Do I still get the same benefits as opposed to paying all at once?

Accepted Answer

Yes. Enjoy all the benefits of being a season passholder while you’re paying for your pass.

Question 29

Is there interest or a finance charge?

Accepted Answer

No. There is no interest when you choose to pay with the payment plan. Payments that are declined may be charged a $20 administrative fee per incident.

Question 30

Can I use the payment plan on anything else, like lodging, rentals or ski school?"

Accepted Answer

No. At this time, the payment plan is only an option to purchase season passes.

Question 31

Can I pay with cash or check?

Accepted Answer

At this time, we can only accept credit cards on the payment plan.

Question 32

I purchased a 2022/2023 weekday pass. Can I ski weekends for the rest of this spring?

Accepted Answer

No. The 2022/2023 use restrictions still apply.

Question 33

My 2022/2023 season pass includes discounted lift tickets. Can I use those this spring?

Accepted Answer

No. 2022/2023 benefits will be available starting winter 2022/2023.

Question 34

I have a 2021/2022 weekday pass but I purchased an upgraded pass that allows me to ski next season on weekends. Do I need a new pass?

Accepted Answer

Once you’ve purchased your 2022/2023 season pass, you can continue to use your existing 2021/2022 pass through the rest of the season, even if you have a weekday pass and upgraded to a pass that includes weekends next winter. Next winter, you will need your 2022/2023 season pass!

Question 35

Is this benefit available on all passes?

Accepted Answer

Yes!

Question 36

I already have a 2021/2022 season pass. Do I need another one?

Accepted Answer

Not necessarily. If you renewed the same pass, you can continue using it this spring and through winter 2022/2023, too.

Question 37

I don’t have a season pass. How can I start skiing this winter?

Accepted Answer

Purchase your 2022/2023 season pass now and, during the check-out process, do not select free shipping. Instead, on your first day this spring, visit your home mountain’s lift ticket office to pick up your new season pass and start skiing!

Question 38

Is my season pass refundable?

Accepted Answer

Season passes are non-refundable unless the Season Pass Refund Option is selected at the time of purchase. Details.

Question 39

Where and when can I pick up my pass?

Accepted Answer

We’ll ship it directly to you for FREE! If you want to start using your pass right away, do not select free shipping. Instead, visit the ticket office where you purchased your pass.

Question 40

Do you offer a season pass payment plan?

Accepted Answer

Yes! Our payment plan is available on every pass. When you choose the payment plan, there is no interest, and your pass price is divided into equal monthly payments. Equal amounts are automatically charged on the 30th of each month. By November 30, 2021, your pass is paid in full, and by July 30, 2021, your summer pass is paid in full. Details.

Question 41

Do I need to make a reservation to use my season pass?

Accepted Answer

We believe in the freedom to ski and that includes no passholder reservations!

Question 42

What benefits are included on the Power Kids season pass?

Accepted Answer

Power Kids season pass provides FREE, direct to lift access (both winter *and* mountain bike uplifts) to kids ages 12 and younger. This pass does not include any additional perks.

Question 43

Can I share my discounted lift tickets or can I keep them for myself?

Accepted Answer

If your pass includes the six discounted lift tickets that provide 25% off the online rate, you are welcome to use those for yourself or share them with a friend.

Question 44

Does my season pass include FREE days at other resorts?

Accepted Answer

It depends on what type of pass you purchase. For the list of partnerships on the Power Pass, click here. For the 12 Day Power Pass (also known as the Power Pass Select) partnerships, click here. For the 4 Day Power Pass (also known as the Power Pass Core) partnerships, click here.

Question 45

How can I receive my discounted lift tickets?

Accepted Answer

Several of our season passes include six 25% off tickets - these discounts are available on the online rate. Visit your home mountain's website for details on how to redeem.

Question 46

What's the difference between the different Power Pass products?

Accepted Answer

It has everything to do with the benefits. The Power Pass is our best pass and provides unlimited access to all 8 mountains. The 12 Day Power Pass (also known as the Power Pass Select) provides 12 total restricted* days at Purgatory and Snowbowl, plus unlimited access to 6 mountains. The 4 Day Power Pass (also known as the Power Pass Core) provides 4 total restricted* days at Purgatory, Snowbowl, Brian Head and Spider Mountain; restricted* access at Nordic Valley plus unlimited access to 3 mountains.  * Blackout dates: 12/26/22-1/1/23, 1/14/23-1/15/23, 2/18/23-2/19/23

The names are similar but the benefits are different! Learn more.

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